Legal
At Syncura, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our website and services.
What information we collect
We collect personal information in two contexts. When you interact with our website — by submitting a contact form, booking a demo, or downloading content — we may collect your name, work email address, company name, and any information you provide voluntarily. We also collect standard website usage data including IP addresses, browser type, pages visited, and session duration, primarily through cookies and similar tracking technologies. When you engage with Syncura as a client, we process the documents and data you provide as part of your use of our platform. This includes the content of documents submitted for processing, metadata associated with those documents, and usage data generated during platform operation.
How we use your information
Information collected through our website is used to respond to your enquiries, provide requested materials, and communicate with you about Syncura’s products and services. We do not send unsolicited marketing communications. Client data is used solely to deliver the contracted Syncura service. We do not use client data to train general models shared across clients, sell data to third parties, or use data for any purpose outside the scope of your service agreement. Model improvements are conducted using synthetic or anonymised data only.
Legal basis for processing (GDPR)
For individuals in the European Economic Area, we process personal data on the following legal bases: performance of a contract or pre-contractual steps at your request; our legitimate interests in operating and improving our business; and your consent, where explicitly provided. You may withdraw consent at any time by contacting us at info@syncura.ai.
Data sharing and subprocessors
Syncura uses a limited number of third-party subprocessors to deliver its services, including cloud infrastructure providers and security tooling. We do not sell personal data to third parties. We do not share personal data with third parties for their own marketing purposes. A current list of subprocessors is available to clients on request. We notify clients of material changes to our subprocessor list with reasonable advance notice.
Data residency
Client data is processed and stored in the region specified at the time of engagement. We do not transfer client data across regions without explicit written consent.
Data security
Syncura implements industry-standard security measures to protect your data. All data is encrypted in transit using TLS 1.2 or higher and encrypted at rest using AES-256. Access to client data is restricted on a least-privilege basis, with multi-factor authentication required for all system access. We conduct annual third-party penetration testing and maintain an ongoing security programme. Further detail is available on our Trust Centre page.
Cookies
Our website uses cookies to understand how visitors interact with our content and to improve the user experience. We use analytics cookies and may use functional cookies to support form completion and session management. You can control cookie preferences through your browser settings. We do not use cookies for advertising or cross-site tracking purposes.
Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal information, or to request a copy of the data we hold about you. To exercise any of these rights, please contact us at info@syncura.ai. We respond to all data rights requests within 30 days.
Data Processing Agreements
For clients operating under GDPR or similar regulatory frameworks, Syncura acts as a data processor and can provide a Data Processing Agreement on request. Contact info@syncura.ai.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes we will update the date at the top of this page. We encourage you to review this page periodically.
Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@syncura.ai. We respond to all privacy enquiries within 5 business days.