Legal
Policies, terms, and documentation governing the use of Syncura’s platform and services. If you need a document not listed here, contact us directly.
Published
These documents are available to everyone. Several are incorporated by reference into Syncura's Order Forms and SaaS Subscription Agreement, which means the version published here at the time an Order Form takes effect is the version that applies. Prior versions are available on request.
Privacy
Privacy Policy
How Syncura collects, uses, and protects personal information from visitors and users of its website and services.
Read the Privacy Policy →Security
Security & Compliance Overview
Syncura's security posture, data handling practices, and compliance approach, set out on the Trust Centre. Intended to support security reviews and procurement diligence. Informational and non-contractual.
View the Trust Centre →Platform use
Acceptable Use Policy
Permitted and prohibited uses of the Syncura platform. Governs what customers and users may and may not do when using Syncura services.
Read the AUP →Support
Support & Maintenance Policy
Support scope, response targets, escalation procedures, and maintenance practices for the Syncura platform.
Read the Support Policy →Commercial
Usage & Billing Policy
How usage is metered — Pages for Cognitive Document Processing, Agents for Cognitive Process Automation — how provisioned volumes change, and how charges are invoiced, paid and disputed. Rates are set in the Order Form.
Read the Policy →Data protection
Data Processing Agreement (DPA)
Governs Syncura's data protection obligations where it processes personal data on a customer's behalf. Incorporated by reference into the SaaS Subscription Agreement.
Read the DPA →Data protection
DPA Annexes A and B
Annex A is the current subprocessor list. Annex B is the schedule of technical and organisational security measures. Both form part of the Data Processing Agreement.
Read the Annexes →Provided during the sales process
Agreements that are signed rather than published. They are provided to qualified prospects and customers during the sales and onboarding process.
Core agreement
SaaS Subscription Agreement
Master agreement governing software use, IP, liability, confidentiality, AI limitations, termination, and dispute mechanics. The root document of every Syncura commercial relationship.
Provided during the sales process. Contact us to begin a conversation.
Need a document
If you need something that isn't published here — including terms specific to regulated data or to a particular deployment — reach out directly and we will respond promptly.
Contact us