Legal
Policies, terms, and documentation governing the use of Syncura’s platform and services. If you need a document not listed here, contact us directly.
Publicly available
These documents are available to all visitors. They cover how Syncura operates its platform, what constitutes acceptable use, and how we handle support and security.
Privacy
Privacy Policy
How Syncura collects, uses, and protects personal information from visitors and users of its website and services.
Read the Privacy Policy →Security
Security & Compliance Overview
Syncura’s security posture, data handling practices, and compliance approach. Intended to support security reviews and procurement diligence. This document is informational and non-contractual.
View Trust and Compliance →Download PDF ↓Platform use
Acceptable Use Policy
Permitted and prohibited uses of the Syncura platform. Governs what customers and users may and may not do when using Syncura services.
Read the AUP →Support
Support & Maintenance Policy
Support scope, response targets, escalation procedures, and maintenance practices for the Syncura platform.
Read the Support Policy →Available on request
The following documents are available to qualified prospects and customers during the sales and onboarding process. Contact us to request any of these.
Data protection
Data Processing Agreement (DPA)
Governs Syncura’s data protection obligations under GDPR, CCPA, and similar laws. Incorporated by reference into the SaaS Subscription Agreement when applicable.
Available on request. Contact your Syncura representative or reach out via the contact page.
Core agreement
SaaS Subscription Agreement
Master agreement governing software use, IP, liability, confidentiality, AI limitations, termination, and dispute mechanics. The root document of every Syncura commercial relationship.
Provided during the sales process. Contact us to begin a conversation.
Healthcare
HIPAA Business Associate Agreement (BAA)
Required when Syncura processes regulated health data (PHI) on behalf of a covered entity. Applies only to healthcare deployments where HIPAA obligations are in scope.
Available on request for qualifying healthcare deployments.
Service levels
Service Level Agreement (SLA)
Defines uptime commitments and availability guarantees for enterprise deployments. Activated only when explicitly agreed as part of a commercial arrangement.
Available for enterprise agreements. Discuss with your Syncura representative.
Need a document
Our legal and commercial documents are provided during the sales and onboarding process. If you have a specific request or question, reach out directly and we will respond promptly.
Contact us